To its credit, Apple has a pretty good track record of designing great products, but sometimes they completely blow it.
Take the Airport Time Capsule.
Seriously, take it; I don't want mine anymore. In fact, I wish Time Capsule had a feature that allowed me to go back in time and reconsider purchasing it.
After a recent upgrade mishap, I had to restore my computer’s data from my Time Capsule (which is basically a WiFi base station combined with a hard drive that allows you to wirelessly backup your computer’s data using Time Machine, Apple’s incremental backup software). After letting the process run overnight, this was the amount of progress that had been made:
Seriously? Five days to restore around 300 GB of data? And to make things even worse, there was another 200 GB of data that needed to be separately restored from Time Capsule. Even after a trip to the Apple Store for advice, it took another four full days to completely recover everything.
Five wasted days, all because of poor design decisions.
Apple’s biggest mistake was making this device in the first place. Wireless backup for the amount of data on a computer is just not fast enough to be practical without annoying drawbacks. Even Apple recommends that the initial backup of your computer be done using an ethernet cable because it “may take overnight or longer, depending on how much data you have.”
For the price of a 3 TB Time Capsule you can instead buy unobtrusive 1 TB USB powered hard drives, one each for up to four computers. Time Machine works significantly faster when directly connected to an external hard drive. So much faster, that after my own experience I draw a blank thinking of a situation where I’d recommend Time Capsule.
I thought I’d set mine up efficiently when I originally bought it. It was directly connected via an ethernet cable to my iMac, which I use daily for most of my work, and I planned on backing up my MacBook, which I use infrequently, connecting via WiFi.
I was wrong. Even though there was a direct connection from the iMac to Time Capsule, it was using a much slower WiFi connection to transfer data. Eventually I was able to configure Time Capsule to use the ethernet cable, but that was after four days of waiting for restores to complete.
It should have just worked. I don’t care how Time Capsule is configured, if it’s connected by a cable with a faster transfer rate, it needs to use the damn cable.
Time Capsule is both a WiFi base station and a backup device. If it fails as a WiFi base station, I can easily replace it with another WiFi base station. But if it fails as a backup device, I have no recourse. I can’t easily replace the data stored on the device.
The design of the device should have made creation and recovery of a backups fast and dead simple. Zero configuration. If that meant fewer options in configuring it as a WiFi base station, that’s the call that should have been made. Instead, I had to browse internet forums looking for hints on how to correctly configure the device. Even after managing to get my data restored, I still have no idea how to configure it properly for the manner I originally intended to use it.
Finally, even the smallest details matter in design. Time Machine warns you if it hasn’t been able to perform a backup for an extended period of time. It should also warn you if it detects a Time Capsule connected by an ethernet cable that it’s not correctly configured to use. I doubt that’s technically complicated, but even if it is, here’s something that’s even simpler. During the four days I was waiting for my data to be restored, this message should have been displayed:
Restoring “Giganto” via WiFi on the disk “Giganto”Just two small words would have helped me to figure out why something that should just work wasn’t working.
Here’s what Steve Jobs had to say about design:
“That's not what we think design is. It’s not just what it looks like and feels like. Design is how it works.” — New York Times, The Guts of a New Machine, 2003Apple, the way your Time Capsule works sucks.
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